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Wednesday, 30 May 2012

Who is the customer? The Booker or the Guest?

When you are going to be on business somewhere, and you stay in temporary housing, you care about where you'll be.

You look to belong, in some sense.

When you have to be somewhere because of circumstances, it is better to accept it and make the whole experience as positive as possible. There are many ways to do this, such as preparing your own food at your own mealtimes, having autonomy, having more space, keeping "support" at arms length, perhaps even having family or friends over to stay.

If possible, having chosen your place to stay can make you feel more settled.

.how does this sit with the Company Travel Policy?

A volumes-driven travel policy can hardly be described as people-centred!