When you are going to be on business somewhere, and you stay in temporary housing, you care about where you'll be.
You look to belong, in some sense.
When you have to be somewhere because of circumstances, it is better to accept it and make the whole experience as positive as possible. There are many ways to do this, such as preparing your own food at your own mealtimes, having autonomy, having more space, keeping "support" at arms length, perhaps even having family or friends over to stay.
If possible, having chosen your place to stay can make you feel more settled.
.how does this sit with the Company Travel Policy?
A volumes-driven travel policy can hardly be described as people-centred!
Wednesday, 30 May 2012
Friday, 27 April 2012
SABA Event at Dolphin House
Another packed lounge at Dolphin House showed the growing strength being garnered by the Serviced Apartment Bookers Association, as a forum for networking in the sector.
All facets including Major Operators and key Individuals were there to develop the big conversation, forge new links and hear about some new ventures.
The HBAA presented to Serviced Apartment Agents on engagement with the Hotel majority as a way of further developing the SA profile, leading to better-structured Travel Policy.
Those in attendance heard next from Alavex with their Property Management package promising "grass roots to cloud-view" perspectives and drivability for the growing provider/agent.
Finally we heard about the Midas touch with an invitation to SA companies to help launch a new location profiling website for high net worth relocatees.
Interesting to compare the HBAA call to collaborate with Travel Policy set against Midas' proposition which appeared to subvert Travel Policy compliance...
Respect goes to Richard Majewski for establishing SABA and gathering the attendance. A round of applause well deserved.
Adrian England
Resident.Home
All facets including Major Operators and key Individuals were there to develop the big conversation, forge new links and hear about some new ventures.
The HBAA presented to Serviced Apartment Agents on engagement with the Hotel majority as a way of further developing the SA profile, leading to better-structured Travel Policy.
Those in attendance heard next from Alavex with their Property Management package promising "grass roots to cloud-view" perspectives and drivability for the growing provider/agent.
Finally we heard about the Midas touch with an invitation to SA companies to help launch a new location profiling website for high net worth relocatees.
Interesting to compare the HBAA call to collaborate with Travel Policy set against Midas' proposition which appeared to subvert Travel Policy compliance...
Respect goes to Richard Majewski for establishing SABA and gathering the attendance. A round of applause well deserved.
Adrian England
Resident.Home
Wednesday, 7 March 2012
The right hand needs to know what the left hand is doing
Serviced Apartments are different from Hotels, and as the French say “Vive la
difference!”
March 2012
SA’s are fundamentally a hotel alternative for the
consumer, or their corporate booker. Hotels are the main market and will always
be so. Most business travel is very short-stay and minimally-planned, fitting
the hotel-model.
Here's a theory:
If hotels are conventional logical and linear, like
being right-handed, you can view Serviced Apartments as like being left-handed, quirky, adaptable
and lateral.
This is somewhat awkward for the right-handed majority to accept,
but if you can adapt reasonably for the practical difficulties there is a
richness to be found in being ambidextrous.
Adrian EnglandMarch 2012
Finding serviced apartments availability in London
How easy is it to find Serviced Apartments availability in London?
It depends on what you are looking for.
Online booking does work for “easy options” which tick all the boxes eg: optimal lead-times (not too short and not too long!), generous budgets and suitable durations, going into well-developed and yet uncongested markets with many providers and lots of stock.
However, at the coalface that clear-cut argument in favour of technology is severely-blunted by commercial and "people" realities:
Human created problems cannot be unpicked by online booking systems – these systems simply ignore or avoid them, going for the percentages and leaving a deficit for the customer and/or supplier, unless there is a clearing-house operating in tandem. This difficulty constantly feeds back into the market by pre-loading restrictions to online availability.
Business travel, in fact any travel seldom offers round pegs for round holes, hence the need for either a tolerance of inefficient occupancy or customer inconvenience, around extension or cancellation (which comes with a cost to providers) or you need people who can communicate, negotiate and problem-solve around these situations.
So I would challenge the real usefulness of online booking with serviced apartments. It is useful but it is not a silver bullet.
To help explain what I mean, I figure there are three connected perspectives on this: Traveller, booker, provider.
For the traveller/consumer it really is all about lifestyle. They choose SA’s not because of the Management Information (ergo cost savings and productivity gains) but because they try them and like them. At best MI may point to this factor, but quite frankly their popularity will be more readily shown in Travel Management Companies’ Traveller-feedback returns.
For the corporate booker it is certainly about strategic MI in its many forms, but also about tactical practicality (getting the job done) for the busy person who has to deliver a roof over a busy someone’s important head.
Tomorrow.
For the next 14 nights.
With an option to extend.
This is where online booking needs a big helping hand.
It depends on what you are looking for.
Online booking does work for “easy options” which tick all the boxes eg: optimal lead-times (not too short and not too long!), generous budgets and suitable durations, going into well-developed and yet uncongested markets with many providers and lots of stock.
However, at the coalface that clear-cut argument in favour of technology is severely-blunted by commercial and "people" realities:
Human created problems cannot be unpicked by online booking systems – these systems simply ignore or avoid them, going for the percentages and leaving a deficit for the customer and/or supplier, unless there is a clearing-house operating in tandem. This difficulty constantly feeds back into the market by pre-loading restrictions to online availability.
Business travel, in fact any travel seldom offers round pegs for round holes, hence the need for either a tolerance of inefficient occupancy or customer inconvenience, around extension or cancellation (which comes with a cost to providers) or you need people who can communicate, negotiate and problem-solve around these situations.
So I would challenge the real usefulness of online booking with serviced apartments. It is useful but it is not a silver bullet.
To help explain what I mean, I figure there are three connected perspectives on this: Traveller, booker, provider.
For the traveller/consumer it really is all about lifestyle. They choose SA’s not because of the Management Information (ergo cost savings and productivity gains) but because they try them and like them. At best MI may point to this factor, but quite frankly their popularity will be more readily shown in Travel Management Companies’ Traveller-feedback returns.
For the corporate booker it is certainly about strategic MI in its many forms, but also about tactical practicality (getting the job done) for the busy person who has to deliver a roof over a busy someone’s important head.
Tomorrow.
For the next 14 nights.
With an option to extend.
This is where online booking needs a big helping hand.
Monday, 5 March 2012
Three Bedrooms in London
Three Bedroom serviced apartments in London?
Sometimes you need more space, and two bedrooms won't do.
Serviced Apartments for the Family
Corporate Housing for the Team
Just more Space!!
But. The vast majority of serviced apartments in London have just one or two bedrooms - or are studios.
Help is at hand. Here:
Three and Four Bedroom serviced apartments in London:
The Collingham SW5
Prince of Wales Terrace
Crawford Street W1
Greengarden House W1
Monarch House W8
Metropolitan W1
Sanctum NW6
and more.
I can recommend these buildings (see biog).
Great to have your suggestions and comments, if you've stayed in any of these yourself.
kind regards
Adrian England
Sometimes you need more space, and two bedrooms won't do.
Serviced Apartments for the Family
Corporate Housing for the Team
Just more Space!!
But. The vast majority of serviced apartments in London have just one or two bedrooms - or are studios.
Help is at hand. Here:
Three and Four Bedroom serviced apartments in London:
The Collingham SW5
Prince of Wales Terrace
Crawford Street W1
Greengarden House W1
Monarch House W8
Metropolitan W1
Sanctum NW6
and more.
I can recommend these buildings (see biog).
Great to have your suggestions and comments, if you've stayed in any of these yourself.
kind regards
Adrian England
Wednesday, 29 February 2012
Look up in London
Some people look straight ahead when they walk. Some look down at the ground right in front of them.
I look up - do you?
If you do, you'll know where this is:
I was out walking between appointments in The City the other day and, as I like to do, taking pictures. When you do that in Town these days, and the sky is blue, the sun shining - you have to take pictures.
So, where is this? Answers in comments please, and when we pass 50 answers from separate individuals I'll donate £10 to Leukaemia Research Fund.
Please take a look around the other posts while you're here - thanks!
Adrian England
I look up - do you?
If you do, you'll know where this is:I was out walking between appointments in The City the other day and, as I like to do, taking pictures. When you do that in Town these days, and the sky is blue, the sun shining - you have to take pictures.
So, where is this? Answers in comments please, and when we pass 50 answers from separate individuals I'll donate £10 to Leukaemia Research Fund.
Please take a look around the other posts while you're here - thanks!
Adrian England
Tuesday, 28 February 2012
Traffic congestion during London 2012 Olympics
MPs in the UK Parliament are concerned about traffic congestion during the London 2012 Olympics.
They should be.
London is not the easiest place to get around at the best of times; the streetplan is medieval, the main airports are all in the wrong places and the underground is catching up with other world-class capitals - but it's not there yet!
Business has been advised by TFL to shut-down, or relocate operations if practical, for the duration. That should tell you something.
August is set to be a Marathon for everyone who doesn't have VIP access.
They should be.
London is not the easiest place to get around at the best of times; the streetplan is medieval, the main airports are all in the wrong places and the underground is catching up with other world-class capitals - but it's not there yet!
Business has been advised by TFL to shut-down, or relocate operations if practical, for the duration. That should tell you something.
August is set to be a Marathon for everyone who doesn't have VIP access.
Sunday, 26 February 2012
Serviced apartments pricing factors
Basically, providers usually arrange their rates according to the following "duration of stay" scheme:
A very short stay: 3 to 6 nights
Under a month: 7 to 28 (or 30) nights
Month plus: 28 (or 30) nights to 90 nights
This is because the majority of the costs are concerned with booking, arrival and departure, so a longer stay is going to cost less per night than a shorter stay.
There can be another step at 90 to 180 nights (6 months), but let's focus on the more likely scenarios first.
Then there is the type of apartment: Studio, one bed, two bedrooms are normal; three, or four bedroom units are rare. Lots of scope for complexity here when you consider sub-types eg standard and superior, deluxe, super-deluxe etc - I won't attempt to cover this here, but will come back to the subject in future posts ;-).
Then there is competitiveness - eg how good is the location, how spacious are the apartments, how superior is the offering in terms of facilities? What hotels are nearby - sometimes for shorter-stays there can be a price relationship.
For these reasons, I have not tried to provide a price guide here. If you are serious about booking somewhere, it's likely that there will be other important factors, of which price is a partial component. When you are clear on your 5 factors, that is the time to talk specifics on price.
Hope this helps?
Adrian
A very short stay: 3 to 6 nights
Under a month: 7 to 28 (or 30) nights
Month plus: 28 (or 30) nights to 90 nights
This is because the majority of the costs are concerned with booking, arrival and departure, so a longer stay is going to cost less per night than a shorter stay.
There can be another step at 90 to 180 nights (6 months), but let's focus on the more likely scenarios first.
Then there is the type of apartment: Studio, one bed, two bedrooms are normal; three, or four bedroom units are rare. Lots of scope for complexity here when you consider sub-types eg standard and superior, deluxe, super-deluxe etc - I won't attempt to cover this here, but will come back to the subject in future posts ;-).
Then there is competitiveness - eg how good is the location, how spacious are the apartments, how superior is the offering in terms of facilities? What hotels are nearby - sometimes for shorter-stays there can be a price relationship.
For these reasons, I have not tried to provide a price guide here. If you are serious about booking somewhere, it's likely that there will be other important factors, of which price is a partial component. When you are clear on your 5 factors, that is the time to talk specifics on price.
Hope this helps?
Adrian
Cancellation Policies and serviced apartments
Flexibility, commitment and risk are the three factors behind a cancellation and availability policy for serviced apartments.
Variations from building to building arise from the different weightings applied to these factors, depending upon whether the building is large or small, and upon what characterises the normal (or seasonal) pattern of stays.
Hotel users may be puzzled by the idea of a cancellation policy which goes beyond 4pm on the day of arrival, but please remember that serviced apartments providers are trying to manage their availability in order to make the building viable as a business - this means they need to work at keeping occupancy high whilst allowing an element of flexibility for existing guests, who may need to extend.
For a perspective on this please see my post on granularity in serviced apartments .
If flexibility is required (eg for the option to extend), risk comes into play and commitment has to balance the risk.
If the number of comparable units is small this will increase to risk of getting left with empty apartments, in the event of cancellation. That's why a large serviced apartments building may run a shorter cancellation period.
There is a human element too: If the provider is nervous they will run a strict cancellation policy to protect themselves. This is where trust relationships can sometimes be important in order to negotiate easier cancellation obligations.
The bottom-line is that this is necessary to keep a good business viable, so what you CAN do is adopt a "what goes around, comes around mind-set. Accept that there is going to be a cancellation situation if event become unpredictable, but communicate what you need all in good time and very often a cancellation situation can be improved, even if it cannot be completely avoided.
Hope this helps.
Adrian
Variations from building to building arise from the different weightings applied to these factors, depending upon whether the building is large or small, and upon what characterises the normal (or seasonal) pattern of stays.
Hotel users may be puzzled by the idea of a cancellation policy which goes beyond 4pm on the day of arrival, but please remember that serviced apartments providers are trying to manage their availability in order to make the building viable as a business - this means they need to work at keeping occupancy high whilst allowing an element of flexibility for existing guests, who may need to extend.
For a perspective on this please see my post on granularity in serviced apartments .
If flexibility is required (eg for the option to extend), risk comes into play and commitment has to balance the risk.
If the number of comparable units is small this will increase to risk of getting left with empty apartments, in the event of cancellation. That's why a large serviced apartments building may run a shorter cancellation period.
There is a human element too: If the provider is nervous they will run a strict cancellation policy to protect themselves. This is where trust relationships can sometimes be important in order to negotiate easier cancellation obligations.
The bottom-line is that this is necessary to keep a good business viable, so what you CAN do is adopt a "what goes around, comes around mind-set. Accept that there is going to be a cancellation situation if event become unpredictable, but communicate what you need all in good time and very often a cancellation situation can be improved, even if it cannot be completely avoided.
Hope this helps.
Adrian
Wednesday, 22 February 2012
Favourite London Serviced Apartments - St. Marks
St. Marks 300 City Road, EC1
Once a busy hospital, St Marks now plays host to residents receiving treatment at the nearby Moorfields Eye Hospital, or in the peak of health, on business for extended or short stays in the UK Capital.
See "standard equipment" post for more on what to expect in terms of equipment. >>>
Nearest convenience store 5 minutes>>>
Nearest coffee options Costa Coffee from the Shell Station 3 minutes >>>
Other places of interest Moorfields Eye Hospital 10 minutes walk >>>
Cancellation Policy on request, see separate post on this area of t&cs cancellation policies >>>
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.
These are the 5 details you need to think about:
Any questions, email resident.home@yahoo.co.uk
See you soon in London.
kind regards
Adrian England
Resident Home
Once a busy hospital, St Marks now plays host to residents receiving treatment at the nearby Moorfields Eye Hospital, or in the peak of health, on business for extended or short stays in the UK Capital.
GM Gautham runs a tight ship, ensuring consistent standards for all guests at this relatively large serviced apartments building.
See "standard equipment" post for more on what to expect in terms of equipment. >>>
Nearest coffee options Costa Coffee from the Shell Station 3 minutes >>>
Other places of interest Moorfields Eye Hospital 10 minutes walk >>>
Cancellation Policy on request, see separate post on this area of t&cs cancellation policies >>>
- Arrival date
- expected departure date (flexibility is a great benefit of Hotel Alternatives)
- number of bedrooms
- budget-range
- and your ideal location.
See you soon in London.
Adrian England
Resident Home
Favourite Kensington Serviced Apartment Buildings
The Collingham, 26/27 Collingham Gardens, Kensington SW5 0HN
This period Kensington building hosts serviced apartments including spacious one, two and even three bedroom apartments. The location is quite unique, just 6 minutes south-west from Gloucester Road, but the most compelling reason to love this building is the team...
Introducing: Beverley and Joanna!
Representing the whole housekeeping and management, these talented individuals juggle availability to create space in-between existing reservations, while also catering for the needs of current residents settling-in for a temporary housing soujourn in Kensington.
There are 27 apartments in total, with a sole studio, 10 one bedroom, 11 two bedroom, and 5 three bedroom, including a two bedroom and a three bedroom penthouse.
See "standard equipment" post for more on what to expect in terms of equipment in a serviced apartment. >>>
Nearest convenience store >>>
Nearest coffee options, Gloucester Road, 6 minutes walk >>>
Other places of interest: Earls Court >>>
Cancellation Policy >>>
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.
These are the 5 details you need to think about:
Arrival date
expected departure date (flexibility is a great benefit of Hotel Alternatives)
number of bedrooms
budget-range
and your ideal location.
Any questions, email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
This period Kensington building hosts serviced apartments including spacious one, two and even three bedroom apartments. The location is quite unique, just 6 minutes south-west from Gloucester Road, but the most compelling reason to love this building is the team...Introducing: Beverley and Joanna!
Representing the whole housekeeping and management, these talented individuals juggle availability to create space in-between existing reservations, while also catering for the needs of current residents settling-in for a temporary housing soujourn in Kensington.
There are 27 apartments in total, with a sole studio, 10 one bedroom, 11 two bedroom, and 5 three bedroom, including a two bedroom and a three bedroom penthouse.
See "standard equipment" post for more on what to expect in terms of equipment in a serviced apartment. >>>
Nearest convenience store >>>
Nearest coffee options, Gloucester Road, 6 minutes walk >>>
Other places of interest: Earls Court >>>
Cancellation Policy >>>
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.These are the 5 details you need to think about:
Arrival date
expected departure date (flexibility is a great benefit of Hotel Alternatives)
number of bedrooms
budget-range
and your ideal location.
Any questions, email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
Monday, 20 February 2012
Favourite London Serviced Apartment Buildings - 92 Middlesex St.
92 Middlesex Street, E1 - Introducing: Emma & Deepak
This warren of serviced apartments includes spacious studios, one and two bedroom apartments, plus the famous "Live-Work" apartments (see below) is managed very ably by Emma and Deepak.
Together these talented individuals juggle availability to create space in-between existing reservations, while also catering for the needs of current residents settling-in for temporary housing soujourns.
Located just into the E1 postcode, actually a near neighbour to the University of East Anglia, and within several minutes' walk from Liverpool street station. >>>
The building splits between "A" side and "B" sides, with all the apartments being on the more spacious end of the scale. There are six studios, eight standard one beds, eight superior one beds, and eight x two beds, arranged on five floors. Originally converted from offices, hence some of the space "pluses" with this building.
See "standard equipment" for more on what to expect in terms of equipment. >>>
Nearest convenience store - many within 2 minutes >>>
Nearest coffee options >>>
Sandwich? "Subway" within 2 minutes, Pret a Manger within 5 minutes >>>
Other places of interest >>>
Cancellation policy >>>
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.
These are the 5 details you need to think about:
Arrival date
expected departure date (flexibility is a great benefit of Hotel Alternatives)
number of bedrooms
budget-range
and your ideal location.
Any questions, email resident.home@yahoo.co.uk See you soon.
kind regards
Adrian England
Resident Home
This warren of serviced apartments includes spacious studios, one and two bedroom apartments, plus the famous "Live-Work" apartments (see below) is managed very ably by Emma and Deepak.
Together these talented individuals juggle availability to create space in-between existing reservations, while also catering for the needs of current residents settling-in for temporary housing soujourns.
Located just into the E1 postcode, actually a near neighbour to the University of East Anglia, and within several minutes' walk from Liverpool street station. >>>
The building splits between "A" side and "B" sides, with all the apartments being on the more spacious end of the scale. There are six studios, eight standard one beds, eight superior one beds, and eight x two beds, arranged on five floors. Originally converted from offices, hence some of the space "pluses" with this building.
See "standard equipment" for more on what to expect in terms of equipment. >>>
Nearest convenience store - many within 2 minutes >>>
Nearest coffee options >>>
Sandwich? "Subway" within 2 minutes, Pret a Manger within 5 minutes >>>
Other places of interest >>>
Cancellation policy >>>
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.
These are the 5 details you need to think about:
Arrival date
expected departure date (flexibility is a great benefit of Hotel Alternatives)
number of bedrooms
budget-range
and your ideal location.
Any questions, email resident.home@yahoo.co.uk See you soon.
kind regards
Adrian England
Resident Home
Thursday, 16 February 2012
Hemel Who Let The Dads Out
Hi,
Off-topic but here goes:
This is a group that I lead in Hemel Hempstead, at my Church "Adeyfield Free", and this week we made the papers with top billing.
Off-topic but here goes:
This is a group that I lead in Hemel Hempstead, at my Church "Adeyfield Free", and this week we made the papers with top billing.
Tuesday, 14 February 2012
LOCOG releases 20% of 2012 allocation
Good news for Hoteliers and Tour Operators in London, now that LOCOG has decided it's position and released one-fifth of the rooms they were holding on an allocation.
The original allocation was 600,000 rooms, so this eases availability in central London, without flooding the market suddenly, right on top of the event.
Serviced apartments availability and pricing is related to Hotel availability and pricing, so we should anticipate only a modest adjustment into the Hotel market, and thus overall a calming effect on the entire market.
Companies who have been waiting for this news will now move ahead with booking and provisioning plans more readily, which is all good - a shot of "normality" has been added to the mix for summer 2012.
BUT - serviced apartment availability is influenced by the need for flexibility and an option to extend. This can still produce unexpected availability related to cancellations or early departures.
In short: some uncertainty represents flexibility - which is good, but only if you are ready for it!
That's why Resident Home exists!
We'll help you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget. Even during the Olympics...
Suggested reading: The posts on our favourite buildings in London
These are the 5 details you need to consider:
Arrival date, expected departure date (flexibility is a great benefit of Hotel Alternatives),
number of bedrooms, budget-range and your ideal location.
Then send us your contact email - we'll make some expert recommendations with costings. Then all you have to do is book.
email us at resident.home@yahoo.co.uk
We'll see you soon.
kind regards
Adrian England
The original allocation was 600,000 rooms, so this eases availability in central London, without flooding the market suddenly, right on top of the event.
Serviced apartments availability and pricing is related to Hotel availability and pricing, so we should anticipate only a modest adjustment into the Hotel market, and thus overall a calming effect on the entire market.
Companies who have been waiting for this news will now move ahead with booking and provisioning plans more readily, which is all good - a shot of "normality" has been added to the mix for summer 2012.
BUT - serviced apartment availability is influenced by the need for flexibility and an option to extend. This can still produce unexpected availability related to cancellations or early departures.
In short: some uncertainty represents flexibility - which is good, but only if you are ready for it!
That's why Resident Home exists!
We'll help you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget. Even during the Olympics...
Suggested reading: The posts on our favourite buildings in London
These are the 5 details you need to consider:
Arrival date, expected departure date (flexibility is a great benefit of Hotel Alternatives),
number of bedrooms, budget-range and your ideal location.
Then send us your contact email - we'll make some expert recommendations with costings. Then all you have to do is book.
email us at resident.home@yahoo.co.uk
We'll see you soon.
kind regards
Adrian England
Friday, 10 February 2012
London at night
Wow, London is looking better and better these days, judging by these ariel views:
When you need to stay in London, make sure you take the opportunity to wander around the City,
criss-cross the bridges, just walk - then you'll see the history, the short-cuts, the dead-ends, and it will become your home.
Of course, the purist likes to see St. Pauls in shot:
Resident Home helps you locate the availability which will suit your need, in the type of apartment which will match your lifestyle, whether that's near your office, in your favourite part of London, or strict to budget.
These are the 5 details you need to consider:
Arrival date, expected departure date (flexibility is a great benefit of Hotel Alternatives),
number of bedrooms, budget-range and your ideal location.
email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
When you need to stay in London, make sure you take the opportunity to wander around the City, 
criss-cross the bridges, just walk - then you'll see the history, the short-cuts, the dead-ends, and it will become your home.These are the 5 details you need to consider:
Arrival date, expected departure date (flexibility is a great benefit of Hotel Alternatives),
number of bedrooms, budget-range and your ideal location.
email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
Thursday, 9 February 2012
Aims for this blog
Why am I here? That's what a lot of business travellers have time to consider.
I have spent so many hours visiting serviced apartments, showing them to clients, seeing them come and go, seeing the changing fashions for features and equipment.
Right from the start (which, for me was the turn of the century AD2000) I have been aware that this type of accommodation is the future, because it gives people who travel what they want, what they NEED.
Their lives back.
So you have to travel, and going somewhere for a couple of nights - the hotel option makes perfect sense. Everything is done for you, there is a service for everything. But so many people have made the same point to me: "You don't feel at home, you feel as though you're somehow on show".
And you have to type sitting on the bed. And you eat too much rich food.
That's why business travellers need the Hotel Alternative.
Especially if you're going to be there for 4 nights, or more.
Especially if the family want to come visit.
Especially if you're a female traveller and want to be left alone.
Especially if you travel a lot.
Especially if you are eating a particular diet.
The aim for this blog is to share my experience, knowledge of, my passion for this people-centred way of living, when you have to be somewhere on business for a while.
kind regards
Adrian England
I have spent so many hours visiting serviced apartments, showing them to clients, seeing them come and go, seeing the changing fashions for features and equipment.
Right from the start (which, for me was the turn of the century AD2000) I have been aware that this type of accommodation is the future, because it gives people who travel what they want, what they NEED.
Their lives back.
So you have to travel, and going somewhere for a couple of nights - the hotel option makes perfect sense. Everything is done for you, there is a service for everything. But so many people have made the same point to me: "You don't feel at home, you feel as though you're somehow on show".
And you have to type sitting on the bed. And you eat too much rich food.
That's why business travellers need the Hotel Alternative.
Especially if you're going to be there for 4 nights, or more.
Especially if the family want to come visit.
Especially if you're a female traveller and want to be left alone.
Especially if you travel a lot.
Especially if you are eating a particular diet.
The aim for this blog is to share my experience, knowledge of, my passion for this people-centred way of living, when you have to be somewhere on business for a while.
kind regards
Adrian England
Serviced Apartments in the City of London
So you're coming to London soon on business or as a tourist - and you need somewhere to live? Great, we can help to get you a base from which to explore the UK Capital and keep your employer happy by being close to work.
First we need to talk about where you need to be.
These are the 5 details you need to consider:
1. Arrival date,
2. Expected departure date (flexibility is a great benefit of Hotel Alternatives),
3. Number of bedrooms,
4. Budget-range
5. and your ideal location.
email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
First we need to talk about where you need to be.
These are the 5 details you need to consider:
1. Arrival date,
2. Expected departure date (flexibility is a great benefit of Hotel Alternatives),
3. Number of bedrooms,
4. Budget-range
5. and your ideal location.
email resident.home@yahoo.co.uk
See you soon.
kind regards
Adrian England
Resident Home
Thursday, 19 January 2012
Ready steady cook! in your serviced apartment
Hotel Menu fatigue
We all enjoy the novelty of a holiday or a weekend break, but when the reason for travelling is work-related, the unsettled context surrounding what you will eat and where you want to eat it can become a real issue which affects how you feel about your trip.
After you have tried your favourite items on the Hotel or Take-away menus, menu-fatigue can set in and really affect the equilibrium of your lifestyle.
So food, kitchens and cooking are a recurring theme when it comes to short-lets, serviced apartments and Residences. One of the main reasons assignees say they prefer an SA is because they just want to be able to take a break from the “always-on” Hotel lifestyle.
Diet and Lifestyle
It’s a cliché to talk about a home from home, but the fact is it’s a very human and stabilising thing to base your approach to everyday life on a lifestyle-routine that works for you. The main ingredients of this “Dish of the Day” are your time, your work, your leisure and your food.
People who follow special diets can find this presented an extra challenge in times past, but now with the autonomy of a serviced apartment, with its enviable kitchen facilities, whatever your dietary needs, you can fit right in to your new neighbourhood.
You can make the apartment “your own” by re-creating your usual breakfast routine (with pillow-hair dressing-gown and odd socks – but no-one can see you), snacks that room-service just would not “get”, and most of all, your favourite evening meal, the way that only you can do it.
Getting the best flavours out of the ingredients
Of all the cooking programmes on TV, Ready, Steady Cook! is a firm favourite, because of the sheer acute creativity and problem-solving that goes on, against the clock. Which team will win? The Green Peppers or the Red Tomatoes?
Planning a successful stay using SA’s as a hotel alternative echoes the format for Ready Steady Cook, because it takes skill and flair to get the best out of the sometimes pre-selected “ingredients”. The right availability, may not be in the right location, or with the right facilities, or at the right price.
Because of the need to combine all of these factors carefully to make a combination which is palatable and to the taste of the Assignee, this is a creative and practical task for a skilled person.
Knowing the best ingredients, plus good preparation, timing and negotiating (the seasoning) pays dividends – and can overcome your Assignee’s menu-fatigue!!
Buzzphrase generator
What is Short-Term Corporate Housing?
What is a Serviced Apartment?
Buzz phrase Generator…
If you are travelling to
a new city and
staying for an extended period of time, you will soon discover the enormous
cost of staying in a hotel, not to mention all the costs of eating out.
Fortunately, there are accommodation options available that provide the essential
benefits of a hotel without its excessive costs.
Whether your stay is
business or personal, short-term housing may be the solution to reducing costs.
One type of rental accommodation that is growing in popularity is Short-Term
Corporate Housing, also known as the Serviced Apartment.
Short-Term Corporate
Housing refers to furnished apartments that are available to anyone who
requires housing for more than four days, right up to an extended period of
time.
Guests can include
business travellers, contract-workers, people relocating to a new city, and more. Corporate housing
providers generally offer such features as fully furnished units, a fully
functional kitchen with modern appliances that also includes pots and pans,
linens, and all of the utilities.
Depending on what type of
accommodation you choose, short-term corporate housing can contain the
following amenities: washer/dryer, laundry service, valet service, fitness
centre, parking, private mailbox, free local telephone, high-speed internet
access, housekeeping services, grocery shopping service, and urban and suburban
locations. As well, there are corporate accommodations suited for families.
This can include providing the necessary items for babies.
Depending on your needs,
the layout of short-term corporate housing accommodations is both big and
roomy. As well, they can include multiple bedrooms, more than one bathroom, and
a separate dining and living room. Comfort, convenience, and luxury are key
features of short-term corporate housing. There is also ample room to entertain
guests and business associates. Business guests can even use the apartment for
meetings, or set up their own mini office.
Corporate apartments are
much larger than regular and extended stay hotel rooms, and provide a home-like
atmosphere. The minimum stay at a short term corporate housing accommodation
will vary by property operator, but stays can be as little as a few days, or
thirty days or more.
Staying in a traditional
hotel for more than a few days can end up being a very expensive prospect.
Whether you are travelling to an area for business or a personal purpose, if
you are going to be staying for a period of time that could result in a high
hotel expense, you may want to consider short-term corporate housing
After a hectic and tiring
day at work or other activity, guests can return to housing that is
comfortable, easy-to-settle in, and much like a home away from home environment,
instead of a tiny and limited hotel room. If you are planning on an extended
stay trip, short-term corporate housing may be the solution. The convenience,
reasonable rates, and luxurious accommodation that is associated with corporate
housing will make your time away from home much more comfortable.
What is a Serviced Apartment?
Buzz phrase Generator…
If you are travelling to
a new city and
staying for an extended period of time, you will soon discover the enormous
cost of staying in a hotel, not to mention all the costs of eating out.
Fortunately, there are accommodation options available that provide the essential
benefits of a hotel without its excessive costs.
Whether your stay is
business or personal, short-term housing may be the solution to reducing costs.
One type of rental accommodation that is growing in popularity is Short-Term
Corporate Housing, also known as the Serviced Apartment.
Short-Term Corporate
Housing refers to furnished apartments that are available to anyone who
requires housing for more than four days, right up to an extended period of
time.
Guests can include
business travellers, contract-workers, people relocating to a new city, and more. Corporate housing
providers generally offer such features as fully furnished units, a fully
functional kitchen with modern appliances that also includes pots and pans,
linens, and all of the utilities.
Depending on what type of
accommodation you choose, short-term corporate housing can contain the
following amenities: washer/dryer, laundry service, valet service, fitness
centre, parking, private mailbox, free local telephone, high-speed internet
access, housekeeping services, grocery shopping service, and urban and suburban
locations. As well, there are corporate accommodations suited for families.
This can include providing the necessary items for babies.
Depending on your needs,
the layout of short-term corporate housing accommodations is both big and
roomy. As well, they can include multiple bedrooms, more than one bathroom, and
a separate dining and living room. Comfort, convenience, and luxury are key
features of short-term corporate housing. There is also ample room to entertain
guests and business associates. Business guests can even use the apartment for
meetings, or set up their own mini office.
Corporate apartments are
much larger than regular and extended stay hotel rooms, and provide a home-like
atmosphere. The minimum stay at a short term corporate housing accommodation
will vary by property operator, but stays can be as little as a few days, or
thirty days or more.
Staying in a traditional
hotel for more than a few days can end up being a very expensive prospect.
Whether you are travelling to an area for business or a personal purpose, if
you are going to be staying for a period of time that could result in a high
hotel expense, you may want to consider short-term corporate housing
After a hectic and tiring
day at work or other activity, guests can return to housing that is
comfortable, easy-to-settle in, and much like a home away from home environment,
instead of a tiny and limited hotel room. If you are planning on an extended
stay trip, short-term corporate housing may be the solution. The convenience,
reasonable rates, and luxurious accommodation that is associated with corporate
housing will make your time away from home much more comfortable.
Response to Sam Gilliland on ABTN 24 August 2009
Sam Gilliland of Sabre argues in ABTN that the Travel Industry is unfairly targeted as a focus of CO2 emissions, and there are other ways to reach environmental goals:
Adrian England, builds on those ideas, suggesting that by planning itineraries and more use of serviced apartments we can face our obligation to choose when to travel…and how to spend our time.
CO2 - Planes (2%) and Cattle (18%)
Sam Gilliland, of Sabre, makes the point that flying is unfairly targeted as a polluter.
I imagine the livestock industry, producing 9 times more CO2 emissions (in the form of Methane), is under environmentalist pressure to deal with its own “emissions” issue. Obviously, a “1 in 5” challenge for them could be achieved by all of us deciding to eat 20% less beef. Of course that simply will not happen.
Just as we all have to eat, we all need to trade, and trade has always meant travelling to market. Some small reductions in Travel-Carbon will certainly come from some people “going Techno-vegetarian”, and some more sustainable reductions from people cutting down sensibly – the equivalent of eating less red meat and taking more exercise.
Before arable farming was established there was no option but to hunt Game and live a Nomadic lifestyle. Before the Telephone people wrote more letters. Before SMS and IM people just sent short emails. Before Websites everybody used actual shops, all the time.
The point we face is that it is now possible for us to trade successfully without flying so much.
Invention and Exploration has brought us expanded choice – it has also brought us choices.
I agree with Sam Gilliland, meeting our trading partners face to face is often essential. The value of human interaction should not be under-estimated any longer. We humans have five senses, not two;
BUT … time is an important factor here. So if we use our time effectively we can do more, to “virtually” be in two places at once. Even when we choose to actually travel for the valid purpose of human interaction, we can choose to use our time more effectively.
Now many essential face-to-face meetings can be planned around conferences or other “in-person” events, rolling several flights into one – call it the healthy-travelling option. By planning to stay longer and tackle a full agenda, the use of Carbon, and the Time, is fully-justified and therefore comparatively more efficient.
The serviced apartment option gives a traveller back their time. Instead of eating Menu-portions each day, our traveller can fix a snack and be free to use the evening productively either relaxing properly in preparation for the next day, or perhaps using skype on their laptop (to be “kind-of” in two places at once. This is because now a business-person can make their “home” lifestyle “portable”, using their serviced apartment’s facilities.
Precocious genius, or problem-child?
1000 word Article on the State of the Serviced Apartments Market
Title:
Serviced Apartments: “Precocious Genius” or “problem-child”?
Dealing with the “New Arrival”
How can we gain a sense of where the Serviced Apartments sector is right now, within the Business Travel Accommodation and Hospitality Industry?
Everyone knows that the “Family” is model which has proven potential to adapt successfully. Families take many forms these days. In families there is always subtle change, because members are growing, personalities are emerging, and elder siblings are adapting to the younger generation as they take on their own identities.
If the family is to thrive, it needs to have a valued role in the wider community. We all know of notorious families who are always feuding, and we know of positive examples where each member feels valued and there is interplay between the generations, which lifts the reputation and standing of the whole family.
The accommodation industry has such a new member of its family. The Character of the relative New Arrival, known as “Serviced Apartment”, or “SA” (as well as many other terms of endearment), is still being formed.
Even if some of the family can be more difficult to deal with – is this a Bad Thing?
A bland family cannot involve itself in the community, in the way that a characterful family naturally puts in as much as it gets out. We all know members of our own families who reward good preparation and a flexible approach, yet we would not do without them.
Are SAs experiencing inconvenient growing pains, as a maturing family member which won’t conform? (Children should be seen – on GDS - and not heard) Or do they enrich the whole household, contributing ideas and justifying their place, making the other family members richer by their unique attributes?
Like all new arrivals, some people experience them and catch on earlier.
Assignees have figured this out, and the message has reached their Travel Managers: People live in their Business Travel Accommodation. It’s Autonomy – not Astronomy! (or Rocket Science) The accommodation should enable the people to be productive – whether this is short or long-term.
Now, how can the New Arrival become a full, well-adjusted part of the industry?
We can see how each organisation which has a travel policy has in effect, it’s own “family – squabbles” to get through, in relation to Serviced Apartments.
Familiarity and COMMUNICATION lead to acceptance and mentoring, and then the “family” of accommodation types can achieve more, with each member focusing on it’s natural contemporaries (Business Travellers). After all, the alternative to Business Travel is …videoconferencing!!
OK, you say, but staying in a serviced apartment is the easy part. Booking them seems to present a challenge to the un-initiated. Clearly, in order to achieve the benefits from the New Arrival, there are some “behaviour issues” to work through:
Real-time Access to crucial (useful) availability – is it possible?
Flexibility combined with Autonomy – this is the recipe which combines the key ingredients of serviced apartments. But delivering this delicacy is a challenge faced daily by reservations staff. Genius is 1% inspiration, but 99% perspiration…
It’s an acknowledged convention of the whole accommodation industry that availability has to be managed actively, to maximise occupancy, in order to make buildings viable and sustainable as businesses.
Serviced apartment inventory and availability has sprung from businesses based in either Hotels, Conventional Lettings, or Property Development.
Inventory is much more fragmented than the equivalent for hotels, and apartment occupancy percentages also have to be allocated in larger parcels. This is because hotels tend to be bigger than serviced apartment buildings.
What’s different about availability in Serviced Apartment buildings?
The Reservations manager is working strategically with a “distressed inventory” in dynamic profile of ‘gaps’, formed by remaining availability. However, unless later bookings or requirements are 100% reliable and perfectly fit the gaps, buildings will soon be looking “marginal” or nervous on occupancy, even two weeks prior to any given date. This, most crucial of all availability cannot be (and is not) surrendered to the GDS!!
Comparing the alternatives:
Whereas an hotel may have 100 identical rooms, giving 2,800 room-nights in 28 nights, the average serviced apartment building may have 10 comparable apartments, giving just 280 room-nights in the same period, for example.
A typical booking for an hotel may be as long as four nights, which in the above example is a mere 0.14% of that hotel’s total occupancy for the 28 nights the reservation manager has to sell.
In comparison, a typical booking for a serviced apartment may be 14 nights, which is 5% of that serviced apartment building’s total occupancy.
So …the typical serviced apartment booking is more than 30 times a “bigger deal” than the hotel reservation. This is why booking serviced apartments requires the additional dimension of customer care provided by the reservations staff and management, over that required for a hotel booking to be made online.
In hotels, where the overwhelming bulk of stays are very short indeed, there is a high percentage "churn" each day, accepted as a fact of life, because the business-world is geared to need this flexibility. There is also therefore, a high likelihood of last-minute arrivals. This makes it much easier to react to cancellations and late bookings.
Serviced apartment reservations managers will "juggle" bookings several times before arrival, in order to maximise occupancy, they will also have to apply a realistic cancellation policy, to mitigate potential risk of losses, because serviced apartment buildings cannot simply wait for the perfect guests to “walk-in” at the last minute, and then stay for 14 nights or more!!.
What can I do to take advantage of Serviced Apartments and obtain their value?
The better the lead-time, the better the result will be.
It’s better to start REALLY EARLY, with a sensible - but postpone-able, set of dates.
Then, with good communications (and, crucially, well-established relationships) the best path can be found to balance commitment with flexibility.
The Scale of Key stakeholders and their perceptions of Serviced Apartments:
Delighted Assignees who can live the way they want to - Home from home, leave me alone. You can snack, you can do your laundry for next to nothing, you can even have visitors over.
Happy CSR Director - sees a better balance between business travel & carbon emissions.
Contented Financial Director who sees an Austerity Sales pitch on rates - More space for less cost, but ALSO savings on Food & Beverages - Assignees buy food cost-effectively
Approving HR Director – sees key staff more willing to travel to a Home from home,
…. And a Stressed Travel Arranger (TMC/Relo/Travel Manager/Procurement) because they still have zero reaction time and feel insecure because they can’t book online!!
A good Serviced Apartments Agency therefore needs to act like a Family Therapist, enabling the organisation to find a place in the Family, for the “New Arrival”.
Fit for purpose?
Three Approaches to Longer-distance Business Relationship-building:
Business travel is often viewed as an “exercise” in “pressing the flesh”, but perhaps it should be seen as a “fitness programme” for building relationships.
If you want to get physically fit, experts say you have to both exercise and eat properly. Similarly, in business, if you want to have productive relationships, they need to be “exercised” properly, or their health will suffer …and of course, this can also involve eating – sensibly or not!
Take a moment to ask yourself: when you aim to stay fit, combining exercise for Cardio-vascular, strength, and suppleness, which approach works?
Do you:
a) go crazy when you can find the time, and take a sprint on the treadmill at 5 minutes’ notice, then collapse, exhausted, until the next time?
b) never leave home, watch sport on TV or perhaps do a so-called ‘work-out’ on the Wii Fit?
or
c) find a good Gym, and with help of a Personal Trainer, plan a personalised training programme, using the correct equipment for you?
Thinking again about your approach to Business-Travel, would you choose to commit yourself to a crazy, intensive schedule every so often, that will simply exhaust you? Or plan to invest your time in a sustainable routine that will result in sustainable, long-term benefits without causing injury?
And would you combine your chosen (travel) activity with lots of rich food, or stick to a healthy-eating plan?
We all know what would work best… so let’s apply what we’ve understood.
Here, we analyse and compare the Relationship-Health benefits across three styles of Business Travel:
(Default) Option One: Single-Focus Short, Ad-hoc Business-Trip (Hotel)
- Cost-intensive, rushed, de-humanising and Carbon-laden sprint to put a face to the name and establish a bare minimum relationship – to be able to say “I’ve met him/her”.
- Better than “No Contact”.
- Does at least allow all five senses to be exercised, not just Vision and Hearing.
- Limited scope for deepening relationships, combined with adverse effect on home relationships, if done excessively.
Possession & Genius
It’s said that Possession is nine-tenths
...and Genius is 1% inspiration, 99% perspiration
Rather like the duck gliding serenely on the water, yet in reality paddling furiously under the surface, it takes a lot of effort to deliver smooth convenience and flexibility that is expected by the Business Traveller, especially the person staying more than a few days, which means the majority of relocating individuals and families. Flexibility is a great benefit of serviced apartments, but it is also the great challenge faced daily by Reservations Staff.
It’s an acknowledged convention of the accommodation industry, that availability has to be managed actively, to maximise occupancy, in order to keep buildings viable. Serviced Apartment inventory and availability is much more fragmented than the equivalent for Hotels, and apartment occupancy has to be allocated in larger parcels. This is because Hotels tend to be bigger than Serviced Apartment Buildings.
Why is that so?
For example, whereas an Hotel may have 100 identical rooms, giving 2800 room-nights in 28 nights, the average Serviced Apartment Building may have 10 comparable apartments, giving 280 room-nights in the same period.
Let’s briefly look at the numbers:
A typical booking for an Hotel may be as long as 4 nights, which in the above example is a mere 0.14% of that hotel’s total occupancy for the 28 nights' the Reservation Manager has to sell.
In comparison, a typical booking for a Serviced Apartment may be 14 nights, which is 5% of that serviced apartment building’s total occupancy.
So …the Serviced Apartment booking is over 30 times a bigger deal than the Hotel reservation. This is why booking serviced apartments requires an additional dimension of care by the Reservations Staff and Management, over that required for a Hotel.
Added to this is the commercial imperative (mentioned above) to achieve cost-efficiency from high levels of occupancy:
What’s different about availability in Serviced Apartments buildings?
When a Reservations Manager starts to make decisions about placing "strategic" bookings in position, he or she creates a dynamic profile of gaps, where there is remaining availability. These can be filled tactically.
However, unless later bookings or requirements are 100% reliable and perfectly fit the gaps, buildings will soon be looking “marginal” or nervous on occupancy, even two weeks prior to any given date.
In Hotels, where the overwhelming bulk of stays are very short indeed, there is a high percentage "churn" each day, accepted as a fact of life, because the business-world is geared to need this flexibility. There is also therefore, a high likelihood of last-minute arrivals. This makes it much easier to react to cancellations and late bookings.
Serviced Apartment Reservations Managers will "juggle" bookings several times before arrival, in order to maximise occupancy, they will also have to apply a realistic cancellation policy, to mitigate potential risk of losses, because Serviced Apartment buildings cannot simply wait for the perfect guests to “walk-in” at the last minute, and then stay for 14 nights!!.
What can I do to ease this difficulty and get better value?
The better the lead-time, the better the result will be.
A "rule of thumb" for Serviced Apartments - if you can - is to aim to book at least 14 days ahead of arrival, for a typical 14 night Reservation. For a stay of less than 7 nights it should be possible to book down to 7 days ahead of arrival.
It’s better to start REALLY EARLY, with a sensible - but postepone-able, set of dates.
Then, with good communications (and established relationships) the best path can be found to balance commitment with flexibility.
The later a traveller has visibility of their plans, inevitably much of the "first-choice" availability may have been booked, but less exact matches for the brief may be proposed as a workable “Plan B”.
With serviced apartments it’s all about People:
People need flexibility AND convenience, especially when they are “on the move” - then People can produce their best.
Some biography stuff
Profile Adrian England
I enjoy being in a sector which is innovating in the UK
It’s not always easy; modern society moves fast, and sometimes you don’t get the whole picture at the start, so what we do is problem-solving, adapting,
co-operating to get the best results based on the information we have.
It’s great when you find a close-match to the brief which will save money, save time, and improve someone’s quality of life – all in one option.
There is creative value in a great option like that.
MPV
A Multi-Purpose Vehicle for Corporate Housing
1. Which vehicle would you prefer to drive on a long trip, given the choice:
A standard saloon car with a cup-holder plus a roof-rack?
….Or an MPV with folding rear seats and cruise-control?
(If going off-road, would you even consider Four-Wheel Drive?)
2. Would you think about certain things you can do to make the journey less draining for the driver?
Same question, different context: Where would you book-in for a week, given the choice:
A standard hotel-room, with tea/coffee and a mini-bar, or a serviced apartment with the facilities you enjoy at home?
OK, for an overnight stay with a packed schedule, perhaps convenience and service is even more a priority than where you are staying, but even then, choose well and you’ll be in better shape throughout your journey, or your reservation.
Your Own place, with your own space
A serviced apartment is much more than just a place to stay. It is a place to live. Unlike a hotel room where a traveller is limited for space, a serviced apartment is to have your own space to live, entertain or even have family over.
There are other considerations for some - many women business travellers are just not comfortable with eating alone in hotel restaurants, preferring to use room service. In an apartment you have the luxury of more than just one room, so it’s far more appealing to dine there, relaxed and in your own space.
Facilities mean abilities
When booking a serviced apartment you are paying a flat rate that includes amenities which most hotels do not offer or cover in their prices. These include a fully equipped kitchen, usually with washer dryer, dishwasher, cooker/ oven, microwave, fridge freezer, and more. Satellite TV or Digital Freeview and unlimited broadband are also on the list of the facilities normally included.
The Cost argument
Some surveys suggest that apartments are typically 25% less expensive than a room in an equivalent hotel. The rate is charged per apartment, not per person, which makes it even more of a cost effective solution for sharers.
And for business travellers, a large part of any expense claim regularly gets spent on things which the traveller could do – and in some ways would prefer to do – for themselves, such as making their own breakfast or a favourite quick snack.
And adding value
If you can enjoy the journey, you can be more successful in its purpose.
Adrian England,
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